• Registered office: Calle María de las Mercedes de Borbón, 90-98 Local F 28055 – Madrid.
• Mail: info@qualitykeys.es
• Phone: +34 911 644 182
• VAT NUMBER: B72718984
• Madrid Mercantile Register; Volume 44430, Section 8, Book 0, folio 80, page 80, sheet no. M782932
• Website: https://qualitykeys.es

• Compliance with legal obligations, including, but not limited to, Law 10/2010 on the Prevention of Money Laundering.
• Create and manage a personal account with a unique registration to be used for the purchase of products and services offered on the Quality Keys Inmobiliarios website.
• Channelling requests for information, suggestions and complaints from customers for their management and resolution.
• Manage reservations and product sales.
• Surveys to improve our services.
• Market research and commercial prospecting, reports on consumer habits, statistical data and market trends, in order to offer you products and services that may be of interest to you.
• To carry out profiling and analysis of our customers’ behaviour when using our websites or applications, but only if you give us your consent.
• To keep you informed about our latest products, offers, opportunities, etc. The channels we usually use are: email, post, telephone, SMS, push message, but only if you give us your consent.
• Capture of images of people and vehicles for security purposes and to assist in emergency and evacuation plans for buildings.
• Recruitment management.

HOW DO WE COLLECT INFORMATION ABOUT YOU?

We collect personal information about you by different means, in some cases you will contact us to share your personal information, and in other cases we collect your personal information using other means. Below, we will explain the different ways in which we collect personal information about you and some examples of where we use that information.

INFORMATION YOU PROVIDE US WITH

We collect personal information that you provide through the web, email, mobile phone, when you contract a service, when you fill out a form, or others. In any case, at the time of collection, you will be informed of the data controller, the purpose of the processing, the recipients of the information, as well as how to exercise your rights under current data protection legislation. For example: you are likely to provide us with information when you contact our customer service, place an order, register on our websites, update your preferences and account information, fill in a questionnaire, enter a competition, etc. Generally, the personal information you provide us with is: name and surname, date of birth, email address and contact telephone number. In very particular cases, and depending on the purpose and intended use of your data, we may collect data on personal, academic and professional characteristics, employment details, commercial information, social, economic and insurance circumstances, transfers of goods and services. If you have never asked us to send you commercial communications, you can sign up for the different newsletters that we make available to you or send us an e-mail to info@qualitykeys.es.

INFORMATION WE COLLECT FROM YOUR VISITS TO OUR WEBSITE

We collect and store limited personal information and anonymous aggregate statistics from all users who visit our site, whether you actively provide such information to us or are simply browsing our site. The information we collect includes the Internet protocol (IP) address of the device you are using, the browser software you are using, your operating system, the date and time of access, the Internet address of the website from which you accessed our site and also information about how you use our sites. We use this information to find out how long our websites take to load, how they are used, the number of visits to different sections and the type of information that most attracts visitors. It also helps to identify if the website is working properly, and if we detect bugs or errors in the operation, to fix them and improve the performance of our websites, in order to provide a better service to all users. This information is collected through cookies, for more information see the cookie policy that you can find on our website Quality Keys Inmobiliarios.

SOCIAL NETWORKS

The use of social networks is becoming more and more frequent and Quality Keys Inmobiliarios is more present in them, and it is another way of contacting you. The information we collect through social media sometimes includes personal information that is available online and to the public. We always ensure that all information we use is either correctly attributed to its source or anonymised. These social networks are likely to have their own privacy policies, which will explain how they use and share your personal information. We encourage you to carefully review their privacy policies before using these social networks to ensure that you are happy with how your personal information is collected and shared.

MOBILE PHONE

When using the APPs, they have a geolocation tool whose main purpose is to know your location in order to show you the nearest establishment to your location. Having the geolocation function activated on your mobile device allows you to benefit from all the functionalities of the Apps. If you do not have geolocation activated, we will inform you and ask for your permission beforehand with a notification. This geolocation service will not be used to provide your location to third parties, unless required by law. Most mobile devices provide users with the ability to disable location services. This is most likely to be found in the device’s settings menu. If you are unsure how to disable location services on your device, we recommend that you contact your mobile operator or the manufacturer of your device. To disable location services on your Android device, select Location services from your phone’s settings menu. Most Android devices allow you to disable location services for the entire phone, such as GPS services and location services from other carriers. Generally, when you do not check the box to enable location services, location services will remain disabled. To disable location services on your iPhone device, you can disable location services on all iPhone models by going to the Settings menu and selecting Location. To disable location services for the entire device, swipe the bar until you see the Disable option. To disable location services for a specific application, swipe the bar next to each application name until you see the Disable option.

WHAT IS THE LEGITIMACY FOR THE PROCESSING OF PERSONAL INFORMATION?

For the processing of your personal information we rely on the legitimacy for several reasons:

• Para el cumplimiento de un contrato y/o relación comercial.
• For the fulfilment of various legal obligations.
• For legitimate interest, for example, for security reasons, fraud prevention, to improve our services and products through market research, or to deal with requests, queries or possible complaints that may arise.
• With your consent, e.g. for the sending of personalised offers from Quality Keys Inmobiliarios.

TO WHOM MAY WE DISCLOSE YOUR PERSONAL INFORMATION?

If you have given us your consent, the information you provide will be communicated to the companies of the Quality Keys Inmobiliarios group, in order to process it for the purposes described above. Not all of the purposes described above involve the transfer of data, particularly as the data is collected directly by each of the companies in the group. In some cases, it is necessary for us to communicate the information you have provided to us to third parties in order to provide you with the requested service, e.g. distribution of the requested material to a logistics, transport and delivery services company, installers and/or fitters, etc. There are also companies that provide us with other types of services such as: information technology (storage and processing of information), security services, financial services, auditing services, etc. These third parties only have access to the personal information they need to perform these services. They are required to keep your personal information confidential and may not use it in any way other than that which we have requested. In all cases, Quality Keys Inmobiliarios assumes responsibility for the personal information you provide to us, and we require those companies with whom we share your personal information to apply the same level of information protection as we do. Likewise, your personal information will be at the disposal of public administrations, judges and courts, for the attention of possible responsibilities arising from the treatment.

LINKS TO THIRD PARTY WEBSITES

In the event that we provide links to websites that are not operated or controlled by Quality Keys Inmobiliarios, you will be promptly informed that Quality Keys Inmobiliarios has no control over those sites and is not responsible for the content of those sites, has no control over how those third parties collect and use your personal information, and is not responsible for and makes no representations whatsoever about third party websites. These websites may have their own privacy policies explaining how they use and share your personal information. We encourage you to carefully review their privacy policies before using these websites to make sure that you are happy with how your personal information is collected and shared.

HOW LONG DO WE STORE YOUR PERSONAL INFORMATION?

We only store your personal information to the extent that we need it in order to use it in accordance with the purpose for which it was collected, and in accordance with the legal basis for processing it in accordance with applicable law. We will keep your personal information for as long as there is a contractual and/or business relationship with you, or as long as you do not exercise your right to erasure and/or restriction of processing of your data. In these cases, we will keep the information duly blocked, without making any use of it, while it may be necessary for the exercise or defence of claims or may derive some kind of judicial, legal or contractual liability from its processing, which must be attended to and for which its recovery is necessary.

HOW CAN YOU EXERCISE YOUR RIGHTS?

Data protection regulations allow you to exercise your rights of access, rectification, objection, erasure, restriction of processing, portability and the right not to be subject to individualised decisions before the data controller. These rights are characterised by the following:

• It is free of charge
• If the requests are manifestly unfounded or excessive (e.g. repetitive nature) the controller may:
  • Refusal to act.
  • Applications must be responded to within one month, although, taking into account the complexity and number of applications, the deadline can be extended for a further two months.
  • The data controller is obliged to inform you about the means of exercising these rights. These means must be accessible and this right cannot be denied on the sole ground that you choose another means.
  • If the application is submitted by electronic means, the information shall be provided by electronic means where possible, unless the data subject requests otherwise.
  • If the controller does not comply with the request, it shall inform the controller within one month at the latest of the reasons for its failure to act and the possibility to complain to a supervisory authority.
• You can exercise your rights directly or through your legal representative.
• It may be possible for the processor to deal with your request on behalf of the controller if both have so stipulated in the contract or legal act binding them.

RIGHT OF ACCESS

The right of access means that you can contact the data controller to find out whether or not it is processing your personal data. Download the right of access form here.

RIGHT OF RECTIFICATION

The right to rectification allows you to obtain the rectification of your inaccurate personal data without undue delay from the data controller. Taking into account the purposes of the processing, you have the right to have incomplete personal data completed, including by means of an additional statement. In your request, you must specify which data you are referring to and the correction that needs to be made. Additionally, when necessary, you must accompany your request with documentation that justifies the inaccuracy or incompleteness of your data. Download the rectification request form here

RIGHT OF OPPOSITION

The right to object, as its name suggests, means that one can oppose the data controller from processing personal data in the following cases:

• When they are subject to processing based on a public interest mission or legitimate interest, including profiling.
• When the processing is intended for direct marketing, including the profiling mentioned above. Download the right of opposition form here

RIGHT TO ERASURE

The right to erasure may be exercised before the controller by requesting the deletion of personal data when any of the following circumstances occur:

• If your personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed.
• If the processing of your personal data has been based on the consent you provided to the controller, and you withdraw it, as long as the aforementioned processing is not based on another cause that legitimizes it.
• The processing by the controller was based on legitimate interest or the performance of a task carried out in the public interest, and no other reasons prevailed to legitimize the processing of your data.
• To have their personal data subjected to direct marketing, including the creation of profiles related to the aforementioned marketing.
• If your personal data has been processed unlawfully. However, this right is not unlimited, so it may be feasible not to proceed with deletion when the processing is necessary for the exercise of freedom of expression and information, for the fulfillment of a legal obligation, for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller, for reasons of public interest, in the field of public health, for archiving purposes in the public interest, for scientific or historical research purposes or for statistical purposes, or for the establishment, exercise, or defense of legal claims. The data controller will be required to block the data when proceeding with its rectification or deletion. The blocking of data consists of identifying and reserving it, adopting technical and organizational measures to prevent its processing, including its visualization, except for making the data available to judges and courts, the Public Prosecutor’s Office, or the competent Public Administrations, particularly data protection authorities, for the enforcement of possible responsibilities arising from the processing and only for the statute of limitations period of these responsibilities. Once that period has elapsed, the data must be destroyed. Download the right to erasure form here

RIGHT TO RESTRICT PROCESSING

This new right consists of obtaining the limitation of the processing of your data carried out by the controller, although its exercise presents two aspects: You can request the suspension of the processing of your data:

• When you dispute the accuracy of your personal data, for a period that allows the responsible party to verify it.
• When you have objected to the processing of your personal data that the controller carries out based on legitimate interest or a mission of public interest, while they verify whether these reasons prevail over yours. Request the data controller to retain your data:
  • When the processing is unlawful and they have opposed the deletion of their data and instead request the limitation of its use.
  • When the controller no longer needs the personal data for the purposes of processing, but the data subject needs it for the formulation, exercise, or defense of claims. Download the limitation right form here

WHERE CAN YOU EXERCISE YOUR RIGHTS? To exercise your rights, Quality Keys Inmobiliarios, S.L. provides you with the following means:

• By written and signed request addressed to
• Registered office: Calle María de las Mercedes de Borbón, 90-98 Local F 28055 – Madrid.
• Mail: info@qualitykeys.es
• Phone: +34 911 644 182
• Ref. L.O.P.D., you must attach a photocopy of the ID or document that verifies the identity of the applicant.
• Sending the completed and signed form along with a photocopy and/or scanned copy of the ID or document that verifies the identity of the applicant to the email address info@qualitykeys.es

You can file a complaint with the Spanish Data Protection Agency, especially if you are not satisfied with the response to the exercise of your rights. For more details, you can visit the website www.agpd.es.

HOW DO WE PROTECT YOUR PERSONAL INFORMATION?

We are committed to protecting your personal information. We use appropriate technical and organizational measures to protect your personal information and privacy, and we review these measures periodically. We protect your personal information by using a combination of both physical and IT or logical security controls, including access controls that restrict and manage how your personal information and personal data are processed, managed, and handled. We also ensure that our employees are properly trained to protect your personal information. Our procedures indicate that we may request proof of identity before sharing your personal information with you. In accordance with our security and confidentiality guarantee, we are particularly interested in offering you the highest level of security and protecting the confidentiality of the personal information you provide to us. Therefore, commercial transactions are conducted in a secure server environment under SSL protocol. (Secure Socket Layer). If at any time you have trouble accessing any part of our website, it may be due to the model or version of your browser or its configuration settings. We will be happy to assist you. The internet is a medium that enables commercial transactions to be conducted online. Therefore, one of the main concerns of users who use the internet is the security of data on the network. An Electronic Commerce transaction is understood as the entire process of making a commercial agreement, including the contact between both parties: customer and company. The aspects that every commercial transaction must meet are:

• The Authentication that guarantees the legal or physical identity with which we communicate.
• Integrity, that is, the content of the communication between both parties cannot be modified.
• Confidentiality, which consists of the guarantee that no unauthorized person can know the content of the communication. We are especially concerned about security and ensuring the confidentiality of the data provided by you.

ARE DATA ABOUT MINORS BEING PROCESSED?

The Quality Keys Real Estate website, applications, and products are generally not directed at minors. We do not collect any personal information from minors without the authorization of a parent or guardian. If you are a minor, please do not attempt to register as a user of our websites, applications, or products. If we discover that we have inadvertently obtained personal information from a minor, we will delete that information as soon as possible.